Returns Policy

Showcaseinc.com wants you to be completely satisfied with your purchase. Our return policy is simple; we will accept any items ordered from Showcaseinc.com within 20 days of receipt if the following conditions are met:

Item(s) cannot be used and must remain sealed in original packaging. Any form of assembly or alteration of any material is considered to be used and non-returnable. If the item meets these requirements, a full refund, minus shipping cost will be refunded to the billing party.

If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact Showcaseinc.com immediately and either a call tag will be issued or the item replaced. Either way, Showcaseinc.com will replace the items immediately at no cost to you.

If your item(s) contains defective or missing parts, please contact us immediately. In most cases, the manufacturer has requested that the customer contact them directly, especially if the defect is found after the item(s) has been used. If you choose to not contact the manufacturer and wish to return the item(s) to Showcaseinc.com, a refund can be issued, minus shipping cost and a 20% restocking fee.

To initiate a return, please call 800-886-1976 ext 1638 or email websales@showcaseinc.com with an explanation for the return. Showcaseinc.com will issue you an RMA (Return Merchandise Authorization) number that will need to be written on the shipping box. Showcaseinc.com will NOT accept any returns without an RMA number marked on the outside of the shipping box. You are entirely responsible for return shipping costs as well as items lost in transit, so we recommend you use a shipper such as FedEx or UPS where the package can be tracked and insured. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Final approval of any refund amount is based on final inspection from Showcaseinc.com.